AI vs hiring · Annual cost · 2026
One AI Receptionist, or one human who clocks off.
What does it actually cost to answer your phones for a year?
Take a look at how a Trelinx AI Receptionist stacks up.
SourceLive rate card
trelinx.com.sg/pricing
SourceIndeed SG 2026 (S$11–16/hr)
MOM LQS floor S$10.50/hr
SourceMOM Occupational Wages 2024
"Receptionist (general)" SSOC 42241
Two part-timers or one full-timer — one outlet, business hours only.
Or Trelinx, covering every outlet, around the clock?
Example: single outlet, ~3,000 call-minutes/mth (≈500 calls at the 6-minute industry-average handle time · callcentrehelper.com). *Setup fee S$2,888 — waived on annual commitment. Employer CPF 17% (age ≤55, wage >S$750/mth) · cpf.gov.sg. AWS is customary (~1 month), not statutory. Trelinx figures from the published rate card. All amounts SGD, fully loaded.
Common questions
How much does the Trelinx AI Receptionist cost per year?
From S$16,656/yr for a single outlet: platform at S$5,856/yr plus voice at S$10,800/yr (example of 3,000 call-minutes/mth at S$0.30/min). Setup is S$2,888 one-time, waived on annual commitment. WhatsApp is optional from +S$4,800/yr.
How does that compare to hiring a receptionist in Singapore?
A full-time receptionist runs about S$41,432/yr fully loaded: S$2,724/mth salary (S$32,688), roughly one month AWS (S$2,724), and 17% employer CPF (S$6,020). Two part-timers covering the week come to about S$31,637/yr. Both cover business hours at one outlet only.
Why is the human cost higher than just the salary?
Salary is only part of it. Employer CPF runs 17% (age 55 and under, wage above S$750/mth), and AWS is a customary roughly one-month bonus. Loaded together, the fully costed figure is what actually leaves your account each year.
Does the AI Receptionist really cover every outlet, 24/7?
Yes. One Trelinx platform answers every call across every outlet, around the clock, in Singlish. A human receptionist covers business hours at one outlet, then clocks off.
What is the S$16,656 figure based on?
A single outlet at roughly 3,000 call-minutes per month, about 500 calls at the 6-minute industry-average handle time. Voice is S$0.30/min on a prepaid wallet with no monthly minimum, so your real number scales with your actual call volume.
Where do the human salary numbers come from?
MOM Occupational Wages 2024 for Receptionist (general), SSOC 42241, plus Indeed SG 2026 part-time rates (S$11 to S$16/hr) against the MOM Local Qualifying Salary floor of S$10.50/hr. Employer CPF rates are from cpf.gov.sg.
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