Features / WhatsApp
WhatsApp
Every message answered in seconds.
Your customers live on WhatsApp. Trelinx answers every message in seconds, text, voice note or photo, and closes the booking right in the chat.
WhatsApp · Orchard · 24 Jul, 2:47pm
Hi, got a slot for 4 pax this Fri 7pm?
Yes! Holding it for you. Tap to confirm and pay the deposit:Confirm + pay deposit →
↳ customer tapped, paid right in the chat
HitPay · deposit received
S$50.00
24 Jul, 2:47pm
Table for 4 · Fri 7pm
Table for 4 · Fri 7pm
Answers everything, instantly
Text, voice note or photo, nobody left on read.
Replies in about 4 seconds, text, voice notes and images (yes, the 40-second voice note too)
Sounds like a person, not a canned bot
Booking links and payment links sent right in the chat
Confirmations and reminders that cut no-shows
Routes to the right outlet across all your locations
4 languages: English, Singlish, Mandarin, Malay
Acts in the chat
It closes the loop without leaving WhatsApp.
- Booking and payment links sent in the thread
- Revenue tracked from links sent
- Confirmations and reminders that cut no-shows
Your team, when needed
It resolves on its own, and knows when to tap you in.
- AI resolves on its own, escalates only when it must
- Shared inbox: assign to a teammate, internal notes
- Escalate → human / resolve → AI
Every chat, logged
Nothing gets lost in the thread.
- Full chat history retained
- Searchable in your Command Centre
- Linked to the customer's profile
WhatsApp, answered
Can AI answer WhatsApp for my business?
Yes. Every message is answered in about 4 seconds, 24/7, text, voice notes and images, across every outlet.
Does Trelinx reply to WhatsApp voice notes?
Yes. It understands voice notes and images, not just text, and replies in seconds.
Can it send payment links on WhatsApp?
Yes. It sends booking and payment links right in the chat, and tracks the revenue from them.
What languages does Trelinx support on WhatsApp?
Four on WhatsApp: English, Singlish, Mandarin and Malay. Voice covers 15+.
Can my team take over a WhatsApp chat?
Yes. A shared inbox lets your team assign, add internal notes, and take over any chat; the AI hands over with full context.
Does Trelinx handle WhatsApp for multiple outlets?
Yes. It routes each message to the right outlet, each with its own inbox and history.