Features / Voice
Voice
Every call answered. 24/7. In Singlish.
Your phone stops going to voicemail. Trelinx answers in under a second, every outlet, 24/7, then books, captures, and passes you only the calls that need a human.
Inbound · Tampines · 24 Jul 2:47
+65 9123 4567
Auto-summaryBooked a table for 4 this Friday, 7pm. Asked about parking, confirmed. Caller requested an SMS confirmation.
Recording · Transcript · captured to dashboard
↳ caller asked for a confirmation, so it sent one
Outbound · SMS confirmation
Confirmed! Your table for 4 at Tampines is set for this Friday, 7pm. Need to change it? Just reply here.
Picks up, every time
The moment a call comes in, on any line, at any hour.
Answers in under a second, 24/7, every outlet and every line
Smart call routing sends each caller to the right branch
Books appointments and manages the calendar
Captures leads and collects deposits, right on the call
Answers only from your own menus, prices and FAQs, no making things up
Get directions by voice and SMS to the nearest outlet
15+ languages, Singlish-native
Every call recorded with an auto-summary and the details captured: name, booking, date
And it reaches out, too
It doesn't just wait for the phone to ring.
- Callbacks, follow-ups and reminders that kill no-shows, plus win-backs from your CRM
- Same S$0.30/min, same prepaid wallet, never cold-calling
When it needs a human
It knows its limits. The hard calls go to your team, with everything in hand.
- Transfers on request, with full context, so the customer never repeats themselves
Add-on · Human Conversation Continuity (S$0.08/min) keeps recording, transcript and analytics running through the human leg.
Every call, on the record
Nothing said on a call gets lost.
- Recording, transcript and an auto-summary on every call
- Key details captured: name, booking, date, intent
- All searchable in your Command Centre
Voice, answered
Does Trelinx answer calls 24/7?
Yes. Every inbound call is answered in about a second, around the clock, including nights, weekends and public holidays, across every outlet.
Can an AI receptionist book appointments?
Yes. It books appointments, manages the calendar, captures leads and collects deposits right on the call, through the tools you already use.
Does it route calls across multiple outlets?
Yes. Smart routing sends each caller to the right branch, and a caller's postal code can route them to their nearest outlet.
Can it transfer to a human?
Yes. It handles the call on its own and transfers to your team on request, with the full conversation context so nobody repeats themselves.
Does Trelinx speak Singlish?
Yes, Singlish-native, plus 15+ languages on voice.
Can AI make outbound reminder calls?
Yes. Callbacks, follow-ups and appointment or payment reminders, at the same S$0.30/min, never cold-calling.