Features / Command Centre
Command Centre
Every outlet, every channel, one dashboard.
Switch between locations in a click. Each outlet keeps its own agents, inbox and analytics, and you run the whole operation from one screen.
Today · all outlets · 24 Jul
312calls answered
0.8savg response
86%handled by AI
↳ and it flags what needs you, and why
Attention needed · 3
Refund request · Bugis2:47pm
VIP callback · Orchard2:31pm
See your day at a glance
The whole operation, every outlet, on one screen.
Live dashboard per channel: calls answered, response time, AI containment, goals
Attention Needed flags the calls and chats that need your eyes, and why
Recent activity across calls and messages, every outlet
Switch between locations in a click
Every conversation captured
Nothing slips, on any channel.
- Call History: auto-summary, intent, recording + transcript
- Messaging inbox: assign, notes, escalate → human / resolve → AI
- Searchable and filterable (inbound · outbound · open · resolved)
Know what's working
Numbers that drive decisions.
- Analytics: outcomes, peak hours, sentiment, conversion funnel, CSV export
- Revenue tracked from bookings and payment links
- Live across voice and WhatsApp
Run it your way
Wherever you are, however your team's set up.
- Installable app (PWA): desktop, tablet, phone
- Push notifications
- Team roles and access control
Command Centre, answered
Can Trelinx manage multiple outlets?
Yes. Run every outlet from one platform, each with its own agents, inbox and analytics.
Can I switch between locations?
Yes, in a click. Each outlet keeps its own view.
Does Trelinx record and transcribe calls?
Yes. Every call has a recording, transcript and auto-summary, all in Call History.
Does it provide call and messaging analytics?
Yes. Outcomes, peak hours, sentiment, conversion funnel and CSV export, live across voice and WhatsApp.
Can my team be alerted to calls that need attention?
Yes. Attention Needed flags the calls and chats that need your eyes, and tells you why.
Does Trelinx track revenue from conversations?
Yes. Revenue from bookings and payment links is tracked in the dashboard.