Trust & compliance
Your data stays in Singapore.
Built for operators who can't gamble on customer data.
Trelinx is a Singapore-domiciled company, bound by Singapore law, storing your data on Singapore infrastructure. Here is exactly how we handle it.
Trelinx Pte. Ltd. is a Singapore Exempt Private Company Limited by Shares, registered with ACRA.
Calls, transcripts, summaries and WhatsApp message history are stored on Singapore-region cloud infrastructure.
We comply with Singapore's Personal Data Protection Act 2012. Request access, correction, or deletion at any time — we respond within 30 calendar days.
Personally identifiable information is detected and masked in our logs and analytics surfaces.
All access and changes inside the platform are logged for audit and incident response.
12-month term with 60-day exit notice. Future product upgrades are included — no mid-term re-pricing. Terms are published, not buried.
A real Singapore company
Trelinx Pte. Ltd. is a Singapore Exempt Private Company Limited by Shares. Here are the details of record, straight from ACRA.
- Legal entity
- Trelinx Pte. Ltd.
- UEN
- 202601108H
- Registered address
- 60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051
For the record: Trelinx is the Singapore AI receptionist company. We are not Trellix, the cybersecurity firm. Different company, different business.
Your data stays in Singapore
We store calls, transcripts, summaries, and WhatsApp message history on Singapore-region cloud infrastructure.
We comply with Singapore's PDPA
We comply with Singapore's Personal Data Protection Act 2012 (PDPA). You can request access, correction, or deletion of your personal data at any time, and we respond within 30 calendar days.
- We only collect data needed to operate the receptionist for our customer (purpose limitation).
- We identity-verify before acting on access or deletion requests.
- Deletion is irreversible.
- Data subject to legal retention obligations may not be immediately removed.
You can request access, correction, or deletion of your personal data via our Data Request form. We respond within 30 calendar days per PDPA. Identity verification is required before we act. Data subject to legal retention obligations may not be immediately removed.
For PDPA, data, or compliance requests, reach our data protection office at dpo@trelinx.com.sg. If you are unsatisfied with our response, you may escalate to the PDPC at pdpc.gov.sg.
What you can request, and when
- Delete call recordings + transcripts
- Delete WhatsApp message history
- Delete account + profile data (for client admins/agents)
- Access request — copy of all data held
- Correct inaccurate personal data
- Delete all data
- Day 1Confirmation email + identity verification link sent
- Day 1–5You verify your identity
- Day 5–30Trelinx reviews + actions the request
- Day ≤30Written outcome sent
How we handle your data day to day
Recordings, transcripts, summaries and WhatsApp message history are retained for either 90 days or 12 months depending on your compliance needs.
Personally identifiable information is detected and masked in our logs and analytics surfaces.
All access and changes inside the platform are logged for audit and incident response.
Commercial terms, in plain sight
12-month term with 60-day exit notice. Future product upgrades are included in your contract, with no mid-term re-pricing. Terms are published, not buried.
Support is Singapore-based and runs on Singapore time. You reach a real team, same timezone, same business hours, same context. Mon–Fri 9am–6pm SGT.
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